Contact

Get in Touch

If you have any questions about our products, shipping, or bulk orders, our team is here to help. We value our customers and strive to provide the highest level of support to professionals in aesthetic, medical, and laboratory fields.

Send Us a Message

Customer Support

Our dedicated support team is available to assist you with product inquiries, order tracking, and general questions.

  • Wholesale & Bulk Orders

    We provide special pricing and wholesale accounts for clinics, laboratories, and aesthetic professionals who require bulk purchases of bacteriostatic water, preserved saline, and reconstitution solutions.

    To apply for a wholesale account, please
    Email us with your business details at:

    📧 Wholesale inquiries: info@bacteriostaticwaterUSA.com

  • Shipping & Delivery

    • Processing Time: Orders are typically processed within 1-2 business days.
    • Shipping Locations: We deliver across the USA and Canada.
    • Delivery Timeframes: Estimated delivery is 3-7 business days, depending on location.
    • Tracking: A tracking number will be provided upon shipment.

    For urgent inquiries about your shipment, email us at:

    📧 Shipping Support:     info@bacteriostaticwaterUSA.com

  • Returns & Refunds

    Due to the sterile nature of our products, we cannot accept returns once an order has been shipped. If your order is incorrect or damaged, please contact us within 48 hours of delivery for assistance.

    📧 Returns & Refunds: info@bacteriostaticwaterUSA.com

  • Business Hours

    Our customer support operates during the following hours:

    • Monday – Friday: 9:00 AM – 5:00 PM (EST)
    • Saturday – Sunday: Closed

    For inquiries outside these hours, please leave us a message, and we will respond as soon as possible.